Welcome to the website of iVisaKSA.com. (“iVisaKSA,” “we,” “us,” or “our”). This Privacy Policy (the “Policy”) describes how we collect, use, and disclose the information we collect from our websites, our travel visa and other online services (collectively with the website, the “Services”), and information we collect offline.
Before using the Services or otherwise providing us with information, please carefully review this Policy. By accessing or using any part of the Services, or otherwise providing us with information, you acknowledge the applicability of this Policy.
Information We Collect
We may collect information in different ways, such as when you provide information directly to us, when we passively collect information from you, such as through a browser or device, or from third parties.
Information You Provide Directly to Us
We may collect information from you when you provide such information directly to us, such as in the following situations:
- When you contact us with inquiries;
- When you register for access to our Services, or use certain of our Services like applying for travel visas;
- When you otherwise communicate with us, including through our support channels (email, or phone);
- When you request certain features (e.g. newsletters, updates); or
- When you otherwise provide us with information.
Information we request from you may depend on how you use our Services; for example, the type of information we request you provide to us may depend on the type of travel visa you request and local governmental requirements. The information you provide directly to us may include, but is not limited to the following about you or others:
- Name
- Phone number
- Travel details, such as arrival date, port of arrival, reason for travel
- Address
- Date of birth
- City and country of birth
- Citizenship
- Gender
- Passport information, such as a passport number, issue and expiration date, photo, and place of issue
Information That is Passively or Automatically Collected
Device/Usage Information
We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze information such as (a) IP addresses, general location information (e.g. inferred from a IP address), unique device identifiers, IMEI and TCP/IP address, and other information about your computer or device(s), browser types, browser language, operating system, mobile device carrier information, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. For example, we and/or our vendors may collect mouse movements and how you scroll through our website, but we do not collect keystroke data. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Cookies and Other Electronic Technologies
We may also collect data about your use of the Services through the use of Internet server logs, cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Services you have visited; (iv), enhance your user experience by delivering content specific to your interests; (v) perform searches and analytics; and (vi) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. As we adopt additional technologies, we may also gather additional information through other methods.
Information Collected From Third Parties
We may obtain information about you from various third parties, such as social media companies or other sites. For example, you may be able to access the Services or create an account for the Services through a third-party account, such as Facebook or Google. You may also be able to “like” or post on our social media pages. If you access the Services through a third-party account or follow us on social media, you may allow us to have access to certain information in your social media profile. This may include your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, people you follow and/or who follow you, and/or your posts or “likes.” These third-party sites have their own policies for handling your information. For a description of how these sites may use and disclose your information, including any information you make public, please consult the sites’ privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.
Please note that we may combine information that we collect from you and about you (including automatically-collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Policy.
Our Use of Your Personal Data and Other Information We Collect
We may use the information we collect from and about you for the following purposes:
- For the reasons for which the information was provided:
- To provide the Services
- To respond to your questions and other inquiries
- To monitor your use of the Services
- To request your feedback
- To communicate with you about transactions initiated with us
- To improve the Services or develop new products and features
- To contact you with advertising, surveys, or other information that may be of interest to you
- To personalize the Services
- To enforce the legal terms that govern your use of the Services
- To protect iVisaKSA, our employees, or third parties; and/or
- To administer and troubleshoot the services.
We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, and/or others.
Our Disclosure of Your Personal Data and Other Information
We may disclose the information we collect in the following circumstances:
- Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, or during negotiations or due diligence in contemplation of such an event, information we collect may be disclosed.
- Related Companies. We may also share your information with our affiliates and other related companies for purposes consistent with this Privacy Policy.
- Agents, Consultants, and Third-Party Vendors. Like many businesses, we may engage third parties to perform certain services on our behalf. Examples of such functions include mailing information (FedEx or UPS), using visa agents to visit embassies, maintaining databases, and processing payments.
- Consent. We may disclose your information to any third parties based on your consent to do so.
- Legal Requirements. We may disclose information about you if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of iVisaKSA, (iii) act in urgent circumstances to protect the personal safety of our users or the public, or (iv) protect against legal liability.
Changes to this Policy
We reserve the right to change this Policy at any time including to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.
Contact Us
You may contact us for immediate support on WhatsApp at +90 535 771 37 00 or our email on ivisaksa.com
